Terms & Conditions

General

Who can use this web site?

This is strictly a trade only website this means you must be purchasing stock to resell and not for your personal use. Because there is no minimum order we need to check out new customers who place small orders, we apologise if this causes offence but it is not in the interest of our customers to allow personal shopping.

How to see trade prices

You need to go to the login/register button just below the shopping basket logo and register your details.
Your user name is your e mail address and you choose your own password.
You will be logged in straight away and you will have access to the trade prices.
All prices listed on the website are for one item unless otherwise clearly stated.

VAT

The prices on the website do not include VAT. The 23% VAT will be added to the order in the shopping basket.

Recommended retail prices

All our single piece prices are based on a mark up of 2.4 so you will be doubling your money after you have added the VAT.
For instance if you buy and items for €1 + VAT then you would expect to sell that for €2.40.
If you are buying in volume and receiving the quantity discounts then you will be making a greater profit.
You will find that the retail prices vary depending where you are selling.

How to place an order.

• On our Website
• Over the phone
• Click & Collect (place your order online and arrange to collect in person)
• Visit our showroom
• Trade Fairs. Details are listed further down this page

How to pay for your orders

• Phone us with your credit or debit card details.
• You can request an email with our bank details to allow you to make a bank transfer.
• Choose the Pay Pal option and use your Pay Pal account.

What we do if there are any items out of stock

There may be times when we take more orders for an item than we have stock. If this happens then you will be contacted either by phone or e mail. If you order an item and it is out of stock we do not keep it on back order. If you would like us to contact you when the item comes back into stock please let us know. When you authorise a payment either by debit or credit card or by PayPal it will be for the full amount of the order. If there are any out of stocks or the invoice comes to less than your payment authorisation than we only take payment for the amount of your invoice.

Collection

If you have opted to collect your delivery from our warehouse, you may do so from our reception area during the following hours:

• Monday – Friday: 9:00am – 5:30 pm
• Saturday – Sunday and bank Holidays Closed

Due to Health and Safety regulations children under 14 are not allowed in the warehouse.

Damages and shortages

We take great pride in our packaging if you have any damages in your delivery it is important you contact us within 72 hours (any claims after this will not be credited). Please send an e-mail and if possible an image of the damaged item. We will reply and either put a credit on your account or request the damages are returned to us. If items need to be returned we will give you details of how we would like them returned and we will refund you the cost of the carriage or have them collected.
All damages must be returned in original packaging.
Shortages - one person will be responsible for your order their name will be on the invoice please speak to them.
Credits will be held on customers’ accounts for 3 months if they are not claimed within three months they will be written off.

Carriage costs and delivery times:

Please check our delivery details page.

Minimum order

We have no minimum order this allows you to top up as and when you need stock and to try out lines. Most items can be ordered in single pieces, we only insist on packs when it is impractical to pack items individually. Established customers are welcome to place any size order but new customers who place small orders will be contacted to check their trade status. We apologise if this causes offence but it is not in the interest of our customers to allow personal shopping.

Discounted ranges

Because of our buying power we are able to clear whole ranges of stock for some of the leading importers. This does not mean that the lines are poor sellers it often means that the importers have to clear space quickly. This allows us to offer you some top quality products at greatly reduced prices.